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IN-STORE RETURN, EXCHANGE & REFUND POLICY:

(Please see our E-commerce website for specific online purchase policies)

RETURNS & REFUNDS

Items may be returned or exchanged within 30 days of the original purchase date with the original receipt or proof of purchase.

All merchandise must be in its original, unused condition with tags attached. Items must not be worn, washed, damaged, altered, or in need of cleaning. Footwear must show absolutely no signs of wear, including on the soles. We recommend trying on footwear indoors on carpeted surfaces only.

Refund Methods:

  • Credit/Debit Card Purchases: Refunds will be issued to the original payment method.

  • Cash Purchases: Refunds of $25 or less may be issued in cash. Refunds exceeding $25 will be issued by company check and mailed to the customer.

  • Store Credit: Customers may choose to receive store credit instead of a refund to their original payment method.

A 10% restocking fee applies to all monetary refunds. This fee is waived for returns issued as store credit.

EXCHANGES

  • Exchanges must be made within 30 days of the original purchase date and accompanied by the original receipt or proof of purchase.

  • All merchandise must meet the conditions outlined in our return policy.

  • An item may only be exchanged one time.

  • Higher-Value Exchanges: If the new item is of greater value, the customer is responsible for paying the difference at the time of exchange.

  • Lower-Value Exchanges: If the new item is of lesser value, the remaining difference will be issued as store credit. No cash or card refunds will be given for the difference.

  • Exchanges are not subject to a restocking fee.

  • All exchanges are subject to inspection and approval.

FINAL SALE ITEMS

The following items are FINAL SALE and are not eligible for returns, refunds, exchanges, or store credit:

  • Fragrances

  • Boot and hat care products

  • Clearance merchandise

  • Sale merchandise

  • Gift cards

  • Shaped hats (any hat that has been shaped or customized)

All sales of the above merchandise are final, subject to applicable law.

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NATURAL MATERIAL & COLOR VARIATIONS

Leather products, denim washes, jewelry, cowhide, and fur products may naturally vary in color, texture, pattern, and appearance. These variations are not considered defects and are not grounds for a return

*We reserve the right to refuse a refund on items that do not meet these standards.*

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IN-STORE SPECIAL ORDER POLICY

SPECIAL ORDER DEPOSITS & FEES

A 50% security deposit is required on all special orders before an order will be placed, regardless of whether the item is regularly stocked in-store.

The following deposits and fees apply:

  • Stocked Items: A 50% security deposit is required.

  • Non-Stocked Items: A 50% security deposit is required, plus a $15 single-order shipping fee for delivery to our store.

  • Special Orders Under $150: An additional special order fee applies:

    • $5.00 for all items excluding hats and boots.

    • $10.00 for hats and boots.

All special order fees are non-refundable and non-creditable, except where otherwise required by applicable law.

ORDER PLACEMENT & PAYMENT

  • The required security deposit and applicable fees must be paid before any special order is placed.

  • If the price or availability of an item is unknown at the time of the request, the customer will be contacted by phone once the information becomes available to arrange payment of the required deposit.

  • Special orders will not be placed until the required payment has been received.

  • By placing a special order, the customer acknowledges that the deposit and applicable fees remain subject to this policy even if they later decide not to purchase the item.

  • Any remaining balance must be paid before merchandise is released to the customer.

CANCELLATIONS, RETURNS & REFUNDS

Stocked Items:

Stocked items are merchandise styles that Back to Basics Western Wear regularly carries as part of our inventory selection.

  • If a customer decides not to purchase a special-ordered stocked item, the security deposit is eligible for store credit only.

  • No cash, check, or credit/debit card refunds will be issued for the security deposit, except where required by law.

  • Special order fees are non-refundable and non-creditable.

Non-Stocked Items:

Non-stocked items are merchandise styles that Back to Basics Western Wear does not regularly carry as part of our inventory selection.

  • All non-stocked special orders are FINAL SALE.

  • No refunds, exchanges, or store credit will be issued for deposits or payments made toward non-stocked special orders if the customer decides against the purchase.

  • This applies regardless of the reason, including an unwanted size, color, design, style, or change of mind.

  • Customers are responsible for confirming all requested item details before placing an order.

  • Special order fees and applicable shipping fees are non-refundable and non-creditable, except where required by law.

MANUFACTURER CANCELLATIONS & UNAVAILABLE ITEMS

If a special order cannot be fulfilled by the manufacturer or supplier, Back to Basics Western Wear will notify the customer. Store credit or alternative merchandise may be offered. If a monetary refund is required by applicable law, one will be provided.

PRODUCT AVAILABILITY & VARIATIONS

  • Product availability, pricing, and estimated arrival times may vary depending on the manufacturer or supplier.

  • Leather, denim, cowhide, fur, and other natural materials may vary in color, texture, pattern, and appearance.

  • Natural variations are not considered defects and are not grounds for cancellation, refund, or store credit on non-stocked special orders.

  • Customers are encouraged to verify all product specifications before authorizing their order.

ADDITIONAL TERMS & CONDITIONS

  • Special orders are available in-store only.

  • All special orders require a completed special order form and the applicable security deposit.

  • Special order deposits and fees are governed by this policy and are not subject to our standard In-Store Return, Exchange & Refund Policy.

  • Exceptions or adjustments to this policy are not permitted, except where required by applicable law.

  • Back to Basics Western Wear reserves the right to decline special order requests based on product availability or supplier restrictions.

CUSTOMER ACKNOWLEDGMENT

This is what you will be signing.

By signing the special order form, I acknowledge and agree that:

  • I have read and understand the Back to Basics Western Wear In-Store Special Order Policy.

  • I understand that a 50% security deposit and any applicable fees are required before my order will be placed.

  • I understand that deposits for stocked special-order items are eligible for store credit only if I decide not to complete the purchase.

  • I understand that non-stocked special orders are final sale and are not eligible for refunds, exchanges, or store credit if I decide against the purchase.

  • I understand that all applicable special order fees are non-refundable and non-creditable, except where required by law.

  • I understand that if an order cannot be fulfilled by the manufacturer or supplier, store credit or alternative merchandise may be offered, and any refund required by applicable law will be provided.

  • I have verified the requested merchandise details and authorize Back to Basics Western Wear to place my special order.

Customer Signature: __________________________

Date: __________________

Employee Initials: __________________

All terms are subject to applicable law.

SPECIAL ORDER REQUESTS & APPROVAL

Special orders are a specialized service offered by Back to Basics Western Wear to accommodate customer requests for merchandise that may not be readily available in our store. Each special order requires additional time, coordination, and communication with our manufacturers and suppliers.

Back to Basics Western Wear reserves the right, at its sole discretion, to approve or decline any special order request prior to accepting payment or placing the order. Special orders are not guaranteed and are subject to product availability, manufacturer restrictions, and store approval.

We appreciate our customers' understanding that special orders are handled on an individual basis and require additional consideration beyond standard in-store purchases.

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